Privacy Policy

This Privacy Policy explains how The Playbook Media Group Limited ("The Playbook", "we", "us", "our") collects, uses, stores and protects personal data when operating the website at http://playbookoffical.com/ and related services (including accounts, subscriptions, enquiries, and published profiles/ranking-methodology).

The Playbook is committed to protecting privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last updated: 3 January 2026

The Playbook Media Group Limited is registered in England and Wales (Company No. 16705194) and is the data controller for personal data processed under this Policy.

Registered office: B, 26 Claribel Road, London, United Kingdom, SW9 6TJ.

Privacy contact: Contact form

Where profiles exist, The Playbook may publish information consistent with the profile formats offered. This can include (depending on whether a listing is Basic or Premium): name, agency, location, verification badges, ranking badges, editorial profile text, structured deal sheets, and (where applicable) headshots and curated anonymous quotes ("What Clients Say").

The Playbook does not publish sensitive commercial terms, and confidential feedback used for assessment is anonymised and used for internal evaluation.

Personal data is used for the following purposes:

• Operating the website and services (including security, troubleshooting, administration).
• Account administration and subscriptions (where applicable).
• Enquiry handling and correspondence, including responding to contact requests.
• Creating, maintaining and publishing profiles, rankings and related editorial output based on verified data, structured criteria and research.
• Verification and integrity checks, including review of submissions and limited third-party confirmation where appropriate.
• Website analytics and improvement (subject to cookie choices).
• Legal, regulatory and compliance obligations.

The Playbook relies on the following lawful bases under UK GDPR:

• Legitimate interests: operating a professional directory; researching and publishing profiles/ranking-methodology; maintaining an accurate reference point for the industry; preventing misuse and ensuring site security. This includes verification steps and a factual correction process.
• Contract: where necessary to provide account features, subscriptions, or paid services requested by you.
• Consent: for marketing communications and for non-essential cookies/technologies (where required).
• Legal obligation: where processing is necessary to comply with applicable law.

Where legitimate interests are relied upon, the aim is to balance those interests against your rights and expectations, and to provide clear routes to object, correct, or request removal where appropriate.

The Playbook aims to publish accurate, verified information and offers a confidential right-to-reply window to correct factual inaccuracies in draft profiles prior to publication (where applicable). This process is for factual accuracy and does not involve negotiation over ranking placement.

Requests relating to factual accuracy, objections to processing based on legitimate interests, or profile concerns can be submitted to: contact form.

Personal data may be shared with:

• Service providers (processors) supporting website hosting, analytics, email delivery, customer support tooling, form handling, and security. These providers process data under contractual obligations to protect it and use it only for the services provided.
• Payment providers (if subscriptions or paid services are used). The Playbook does not typically store full card details.
• Professional advisers and authorities (legal/regulatory) where required by law or to protect rights and safety.

The Playbook does not sell personal data.

Some suppliers may process personal data outside the UK. Where international transfers occur, appropriate safeguards are used (for example, UK Addendum to Standard Contractual Clauses or other recognised UK transfer mechanisms).

Personal data is retained only as long as necessary for the purposes described. Typical retention periods include:

• Enquiries and correspondence: retained for up to 24 months to manage follow-up and maintain records.
• Account data: retained for the life of the account and up to 12 months after closure unless longer retention is required by law.
• Marketing subscriptions: retained until you unsubscribe or 24 months of inactivity.
• Verification records (e.g., referee confirmation notes): retained for a limited period appropriate to the ranking cycle and auditability.

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances.
• Restrict processing in certain circumstances.
• Object to processing based on legitimate interests and to direct marketing at any time.
• Withdraw consent where processing is based on consent.
• Data portability where applicable (typically where processing is based on contract or consent and carried out by automated means).

You also have the right to complain to the Information Commissioner's Office (ICO). ICO contact details are available on the ICO website.

To exercise rights, contact: contact form

Cookies are used to operate the site and (where you consent) to analyse usage and improve performance. You can manage preferences via cookie settings and through browser controls. For more information, see the Cookie Policy.

Appropriate technical and organisational measures are implemented to protect personal data. No method of transmission or storage is completely secure, but safeguards are maintained to reduce risk.

The Playbook services are not intended for children. The Playbook does not knowingly collect personal data from children.

The Playbook does not make decisions that produce legal or similarly significant effects based solely on automated processing.

This Privacy Policy may be updated from time to time. The latest version will be posted on http://playbookoffical.com/ with an updated "Last updated" date.

For privacy queries, rights requests, or profile accuracy concerns: contact form